RenderSynth engagements are bespoke, staffed, and calendar-blocked in advance. This Refund Policy explains how deposits, milestone payments, and cancellations are handled under an Engagement Agreement with [Company Legal Name], operating as RenderSynth. It is governed by the laws of [Jurisdiction].
1. Deposits
We typically require a non-refundable booking deposit — customarily 25% of the total engagement fee — payable on execution of the Engagement Agreement. The deposit secures crew, suites, and calendar time and is not refundable once we begin reserving resources.
2. Milestone payments
Fees for work performed and expenses incurred up to the date of cancellation are non-refundable. Where milestone payments have been made and work has commenced, those payments are earned pro rata against work completed as of the cancellation date.
3. Client-initiated cancellation
- More than 30 days before scheduled start: deposit is non-refundable; any additional payments made are refundable in full, less documented out-of-pocket costs.
- 15–30 days before scheduled start: deposit is non-refundable; 50% of the fees allocated to the reserved period become due as a booking-block fee.
- Fewer than 15 days before scheduled start: 100% of the fees allocated to the reserved period become due, reflecting the studio's inability to re-book.
- After work has commenced: fees for work performed and expenses incurred are non-refundable; unearned prepayments (if any) are returned within 30 days of cancellation.
4. Studio-initiated cancellation
If we are unable to deliver services due to circumstances within our control, we will refund any prepaid fees for services not yet performed. Where cancellation is caused by force majeure or by material breach on the client's part, refunds are limited as described in the Engagement Agreement and Section 5 below.
5. Force majeure and legal restrictions
Where performance is prevented by force majeure, sanctions, or applicable law, we will work in good faith to re-schedule the engagement. If re-scheduling is not feasible, prepaid fees for services not yet performed will be refunded, less non-recoverable third-party costs incurred on the client's behalf.
6. Revisions and rework
Revisions within the scope defined in the Engagement Agreement are included in the engagement fee and do not constitute grounds for refund. Out-of-scope requests will be quoted separately.
7. Delivery of work product
Deliverables are released to the client upon receipt of full payment. In the event of cancellation, work-in-progress will be delivered in the state existing at the cancellation date, subject to payment of all earned fees.
8. How to request a refund
All refund requests must be made in writing to axo@getatlass.online, referencing the applicable Engagement Agreement. We will respond within ten (10) business days and process any approved refund within thirty (30) business days to the original method of payment.
9. Consumer rights
Nothing in this policy limits any non-waivable statutory rights that may apply to consumers under the laws of [Jurisdiction]. Our services are typically procured by businesses acting in the course of their trade.
10. Changes to this policy
We may update this policy from time to time. The version applicable to your engagement is the one in force on the date the Engagement Agreement is executed.
Placeholders marked [Jurisdiction], [Company Legal Name], and [Registered Address] must be reviewed by qualified legal counsel before publication.